Contact Info. We collect names, email addresses, postal addresses, telephone numbers, and similar contact info.
Authentication Info. We collect usernames, passwords, and similar info that helps secure and provide access to the services.
Payment Info. We collect payment-related info to process purchases you make, including your billing address and details about your selected method of payment (such as your credit card number, expiration date, and any required security codes).
Demographic and Preference Info. We collect demographic info (like your date of birth, gender, country, and preferred language) and data about your general interests and preferences (such as the types of games you like to play and your other hobbies).
Usage Info. We collect info about how you interact with and navigate the services, as well as the device and software you use to do so. This includes data regarding your use of the services (such as timestamps, clicks, scrolling, browsing times, searches, referral/exit pages, and in-game interactions); your computer or device (such as IP addresses, unique device IDs, processing capabilities, manufacturer and model, language and other regional settings, geographic location, and screen resolution and similar settings); your connection to the services, including details about the network and software you’re using (such as browser type and version, operating system name and version, ISP, and your preference settings); and how the services perform, including problems you may encounter (such as loading errors and response times).
We collect data you choose to provide or give to us in any manner. You don’t have to share personal info when we ask you for it, but if you decline, you might not be able to access certain services or take advantage of their full functionality. For example, you’ll need a valid account to play Match Day and access parts of our websites. If you’d like to create one, we’ll ask you to complete the registration, which requests info like a unique username and password, and your email address. You’ll also need to choose a public-facing User name to associate with certain account activity, like your in-game performance and forum posts. Other common ways you might provide us with info include: responding to surveys; participating in contests or similar promotions; requesting products or services from us; and using interactive features like forums or in-game chat.
We and our partners also automatically record some info about how you use and navigate our services, including through technologies like cookies. Among other things, this helps us analyze, improve, and secure the services, as well as support our advertising efforts. We may combine automatically-collected info with other info we gather from or about you as described in this policy.
We automatically gather info about the ways you interact with the services and store it in log files. This may include, for example, Usage Info about your visit, like data that your device or browser sends to us when you access the services and details about how you use your account.
In addition to the tracking technologies we place, other companies may set their own cookies or similar tools when you visit the services. This includes vendors we’ve engaged to provide services on our behalf (like website analytics), as well as third parties that deliver content (like videos from YouTube) or offers (like ads from ad networks) contained on the services. We may receive reports based on our partners’ use of these tools on an individual or aggregate basis. For example, we use third-party analytics providers like Google Analytics to help evaluate and report on use of the services. These companies may set and read their own tracking technologies to gather info about your online activities across websites and services. Some analytics providers offer you choices about how they collect and use data directly on their websites. To learn more about opting out of Google Analytics, click here. We also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests (such as based on your browsing activity on the services or when visiting other online services). If you don’t want to take advantage of the services that such tracking technologies provide, you may be able to opt-out by visiting http://www.aboutads.info or http://www.networkadvertising.org/choices/, or if you’re located in the EU, http://www.youronlinechoices.eu/.
Sometimes we obtain info from third parties (like social media companies, marketing partners, or public databases) to use along with the info we collect from you. For example, our ad partners may share Demographic and Preference Info, Usage Info, or other similar data with us to support our marketing initiatives. This helps us better manage and improve our ad campaigns, like by displaying more personalized ads and measuring how effective they are. We also obtain info from third parties (like Facebook or Google +) if you choose to link your account on their services with the services. Your privacy settings on the third party’s service control what info they share with us. Please make sure you’re comfortable with what they might share by reviewing their posted policies, and if applicable, modifying your privacy settings directly on their service.
We use and share personal info with your consent and as needed to complete a transaction or provide a service you’ve requested or authorized. If we ever stop existing know we could share your info with our successor. Lastly, remember the stuff you type in chat and forums is treated as public info -- please be careful about what you’re sharing!
The personal info we collect helps us operate our business, provide and improve our products and services, communicate with you, and advertise effectively. The particular ways we use personal info often depend on how you choose to use the services. Common examples include to respond to inquiries, fulfil requests, and process transactions; to deliver and tailor our communications with you, like by sending you important account-related announcements or promotional communications that we believe may interest you (for details about managing your communication options, check out Your Choices and Controls below); to administer surveys, contests, sweepstakes, and similar offerings; to monitor, analyze, protect, and improve our operations; to promote products and services and measure the effectiveness of those campaigns; to personalize your experience, including by presenting content or features better tailored to your interests; to operate and expand our business; and to facilitate social sharing and related functionality. We also process personal info as described in Compelled Uses and Disclosures below.
We share personal info as described in this policy and as necessary to provide services you request or process transactions you authorize.
(0) DATA. The data provided by you to The Sleeping Troll with corporate address at Ferrocarril nº 6, 28530 Morata de Tajuña, Madrid, will be incorporated to an automated database under its responsibility. The purpose for which the data will be processed by The Sleeping Troll S.L. include statistical activities, sending through ordinary or electronic means commercial information about products or services marketed currently or in the future by The Sleeping Troll S.L., information about events, promotions, news and novelties of The Sleeping Troll S.L., invitation to prize draws and information about benefits offered by matchday.freshdesk.com/support/home C.F. You will be able to exercise your rights of access, rectification, cancelation and opposition in the terms and conditions established under applicable legislation, in person or in writing in the aforementioned address or via e-mail at firstname.lastname@example.org.
(1) SUBSIDIARIES AND AFFILIATES. We share personal info with subsidiaries and affiliates to be used jointly by us and them as described in this policy. Since we’re a global company, this means your personal data could be transferred to or stored in locations outside your country of residence (see International Data Processing).
(2) VENDORS AND SERVICE PROVIDERS. We share personal info with vendors and service providers that operate on our behalf for the purposes discussed in this policy. If we do share personal info with vendors, they’re only allowed to process it as necessary to perform the services we’ve requested.
(3) INFO YOU SHARE. You relinquish any expectation of privacy in the info you share publicly through interactive features we control, including forums and in-game chat. We reserve the right (but have no obligation) to monitor your use of them. To request removal of your personal info from forums or similar features controlled by us, Contact Us within the support system, http://matchday.freshdesk.com/support/home . We may not be able to remove your personal info in some cases, but we’ll let you know why.
(4) CORPORATE TRANSACTIONS. We may disclose personal info in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). You agree that your info may be one of the assets transferred to the acquiring entity in such situations.
(5) COMPELLED USES AND DISCLOSURES. We may use, disclose, and preserve personal info as we determine in our sole discretion is necessary or appropriate to:
We use and share non-personal info for many of the same reasons as personal info: it helps us operate our business, provide and improve our products and services, and advertise effectively. Because it doesn’t personally identify you, we often process non-personal info to support our operations in different ways as well. We reserve the right to process non-personal info for any lawful business purposes not otherwise prohibited by this policy. Some of the most common reasons we use and share non-personal info include: to personalize your Game experience; to track usage patterns and analyze trends; to promote products and services and measure the effectiveness of those campaigns; to control the display of content and advertisements, including interest-based ads; to monitor and improve the services; to conduct research (including by collaborating with third parties, such as universities); to administer the services, secure our operations, and prevent fraud; to diagnose technical issues like server problems; to manage our relationship with our players; and to share in-game data so they can help contribute to the player experience (this might include things like your win / loss record, item builds, and average number of wins and draws so other players can look up your recent match history). Note that non-personal info includes aggregated, anonymized, or otherwise de-identified info that doesn’t individually identify you.
We’ve empowered the community to help police compliance with our policies related to in-game behavior. Players may report each other and submit descriptions of their in-game activity and actions, and in certain cases, collectively determine if the reported behavior constituted a violation of rules and procedures that apply to player conduct. As described in our Tribunal Policy, we record the web forums and store it for a period we determine in our sole discretion from time to time. If you’re reported and your case is brought before The Tribunal, chat from the reported game sessions will automatically be included in The Tribunal report and available for viewing by others. Please be careful what you share in the forums!
You’ve got to be at least 13 to use our stuff. The services are general audience services not intended for children under the age of 13. We don’t direct content specifically at, and don’t knowingly collect personal info from, any such children. If you’re younger than 13, please don’t use the services or otherwise provide us any personal info. If you’re the legal guardian of a child younger than 13 and have reason to believe he or she has provided personal info to The Sleeping Troll , please Contact Us immediately to request that we delete it.
Our services don’t respond to Internet browser DNT signals. Some newer Internet browsers incorporate “Do Not Track” features. If activated, these features often send a signal to the services you visit indicating that you don’t want to be tracked in some way. Those services (or content on them placed by third parties) may continue to engage in activities you may view as tracking even though you’ve expressed this preference, depending on the service’s privacy practices. Because there is not yet a common understanding of how to interpret the DNT signal, The Sleeping Troll does not currently respond to browser DNT signals on the services. To learn more about the privacy-related choices that we do offer, see Your Choices and Controls below.
We’re committed to securing personal info, but can’t guarantee the security of any data we collect from you. By choosing to share personal info with us (or anybody else online these days), you’re accepting this risk. We use physical, technical, and organizational security safeguards to help protect your personal info from unauthorized access, use, or disclosure. For example, we use computer systems with limited access in controlled facilities to store personal info. We also use technologies like encryption and hashing to protect some of the info we collect. However, please note that no server, communications network, or data transmission over the Internet is 100% secure. The services are no exception. We can’t guarantee the security of any info transmitted through the services and make no assurances about our ability to prevent any such loss or misuse. It’s up to you whether you’d like to share personal info with us; if you do, you’re acknowledging and agreeing that you’re doing so at your own risk.
If you have any questions about this policy or our privacy practices, please send them to us user support system at http://matchday.freshdesk.com/support/home.